Terms and Conditions
The present Terms and Conditions set out the manner of trade between the Seller (also acting as a personal data controller), i.e. Armator AS (reg. 10398713, Veerenni 29/A, Tallinn, 10135, Estonia, info@armastore.eu, +372 6276512), and the Buyer, who purchases the Seller’s goods online.
1. General Terms
1.1. By agreeing to these Terms and Conditions, the Buyer acknowledges that he/she understands the provisions contained therein and that he/she has examined the qualities of the items to be purchased.
1.2. The Buyer further acknowledges that the present Terms and Conditions, as well as information about the goods are provided in English and that they can be presented in another language (including, but not limited to Estonian and Russian) upon request.
2. Purchasing Goods
2.1. The Seller shall present clear information necessary for the selection of the items offered for sale. The price displayed shall include all taxes (including, where applicable, the individually set VAT pursuant to the One Stop Shop rules within the European Union) with the exception of individual states' import duties outside the European Union, where it may be relevant.
2.2. The quality of the goods shall conform to the technical parameters provided and described.
2.3. In case the Buyer is an official EU VAT-registered company outside Estonia, a VAT elimination discount voucher shall be provided upon request.
2.4. The Seller shall rely on the VAT number or the the company name provided during checkout or in the correspondence for the VAT exemption purposes where the goods purchased are transported from Estonia to another EU Member State. The Buyer confirms that the VAT number and the company name provided at checkout are correct, valid, and directly associated with the Buyer’s legal entity.
2.5. The Buyer bears full responsibility for the correctness of the information and for reporting the VAT-related transaction in their own jurisdiction. The Buyer confirms that he/she shall not present information belonging to a company not under its direct control, or by which the purchase is not being made in the course of taxable business activity. The Buyer is solely responsible for the validity of the VAT number and for using the company name under the EU law.
2.6. The Buyer allows the Seller to identify the Buyer's corporate VAT identification number within the EU using the company name provided. The Seller shall verify the VAT number in the EU VIES system prior to processing the order. If the number is invalid or unverifiable, the applicable local VAT will be added to the invoice. If the final invoice shows no VAT collected, the Buyer from the EU shall register the transaction as an inter-company sale within his/her respective EU country and/or inform the Seller of any mistakes in the invoice.
2.7. The Buyer assumes the obligation to inform the Seller immediately in case of any discrepancy in the invoice, including company name, submitted VAT number or business registration details that may affect the application of VAT exemption.
3. Ordering
3.1. After selecting the desired item, the Buyer shall press the button "Add to cart". The chosen quantity of that product will be added to his/her shopping cart.
3.2. When the Buyer is ready to check out, he/she shall click on the "Shopping Cart" icon in the upper-right corner and then the “Proceed to Checkout” button. The Buyer shall then enter the data necessary for the finalization of the order (mandatory fields are marked with an asterisk *) and then press "Order Now".
3.3. The Seller shall immediately confirm an order by email.
3.4. The Buyer undertakes to correctly fill out the requested data forms necessary to complete the order. The Seller shall not be liable for the incorrect data provided by the Buyer.
4. Payment
4.1. The Buyer will be asked to choose a payment method: VISA, MasterCard, Online Bank Payment (enabled by Paysera) or PayPal. The Buyer will be automatically redirected to the secure website of the respective financial institution, where he/she shall follow the instructions given.
4.2. The Buyer shall take great care to press “Return to Merchant” button after completing the payment, when applicable.
4.3. Final payments shall be made in Euros. The Buyer understands that other currencies are displayed for convenience purposes.
4.4. After payment is complete, the Buyer assumes ownership over the purchased goods.
5. Delivery
5.1. The goods shall be delivered to the address the Buyer has provided using one of the following companies: Omniva (Estonian Post) or the DSV.
5.2. Shipping shall be free for all items.
5.3. When the purchased items are in stock, the Seller shall ship them no later than within 3 days after payment has been received. In case the purchased items are not in stock, the Seller shall notify the Buyer and arrange a new shipping date, which shall not exceed 60 days.
5.4. The Seller is only responsible for the safety of the goods before their being sent to the Buyer and agrees to wrap the goods in such a way as to ensure their safe transport.
6. Submitted Data and Privacy Policy
6.1. By continuing to navigate beyond the cookie notification, the Buyer agrees to allow his/her Internet browser to store small pieces of data (cookies) necessary for the proper functioning of ArmaStore.
6.2. The cookies shall be used with a high regard for the Buyer's privacy and only for the purposes of identifying returning users, remembering their preferences, helping them complete tasks without having to re-enter similar information upon login and analyzing general data (such as location) by Google Analytics.
6.3. The Buyer’s personal data (name, contact information, billing address, delivery address, costs of goods, IP address and data related to payments) is processed by the Seller for the purposes of performing contract obligations, legal obligations, customer service and collecting statistics. This data shall not be made available to any third parties, with the exception of authorized data processors, i.e. the post office or courier ensuring shipment’s delivery (Omniva, DSV), payment service providers (Paysera, PayPal) and Google Analytics.
6.4. The Buyer has the right to submit queries regarding the use of personal data by the Seller and revoke consent for its use. Personal data shall be retained for at least three (3) years, unless the Buyer specifically asks for its removal. An exception to this rule is accounting data that shall be retained for seven (7) years.
6.5. Personal data for ArmaStore shall be stored on the servers of Online SAS (SIREN 433115904RCS, VAT FR35433115904, 8 rue de la Ville l’Eveque, 75008 Paris, France) located within the territory of France. All parties shall take appropriate security measures in order to protect personal data against accidental or unlawful destruction, loss, modification or unauthorised access or disclosure.
6.6. Disputes related to the processing of personal data shall be resolved via customer support with the Estonian Data Protection Inspectorate acting as the supervisory authority.
6.7. The Seller shall abstain from sending advertisements or offers to an email address provided by the Buyer.
7. Conformity with the WEEE Directive
7.1. In conformity with the EU Waste Electrical and Electronic Equipment (WEEE) Directive, upon request, the Seller shall assist the Buyer in identifying the location and contact information of the waste recycling centers in the Buyer’s respective country.
8. Withdrawal from a Contract and Product Return
8.1. The Buyer may exercise his/her right to withdraw from the concluded contract within 14 days of the item’s delivery by notifying the Seller over email.
8.2. In case the right to withdraw is exercised, the Buyer shall return the goods to the Seller within 14 days of submitting the application of withdrawal. The Buyer shall bear the costs of returning the item.
8.3. Upon receiving the item, the Seller shall immediately provide a refund to the Buyer.
8.4. No compensation shall take place in case the item was damaged by the Buyer or it is not returned in its original packaging intact.
8.5. Needles, scissors, blades and other easily spoiled cutting items cannot be returned and are non-refundable.
9. Complaints
9.1. In case the goods do not appear to be in conformity with the present Terms and Conditions, the Buyer has the right to submit a complaint to the Seller within two (2) years of their delivery. This period is limited to two (2) months, in case a defect is discovered.
9.2. The complaint shall be filed via email and it shall contain: the name and contact information of the Buyer, the date of submission of the complaint, the defects of the goods, a reference to the document certifying the transaction or a copy thereof.
9.3. The Seller shall review the complaint filed by the Buyer within 15 days. If it is not possible to settle the complaint during this term, the Seller shall give corresponding written notification to the Buyer and specify a new reasonable term.
9.4. In case an item is found to be not conforming to the present Terms and Conditions, the Seller shall repair, substitute or refund it. This does not apply to needles, scissors, blades and other easily spoiled cutting items. The Buyer shall bear the costs of returning the item.
9.5. The Seller shall not be liable for the improper performance of its contractual duties as a result of force majeure, for income foregone nor for any obligations assumed before third parties.
